This Privacy Policy relating to online customer and user information (“Privacy Policy”) applies to Pollux Personal Trainer. This Privacy Policy governs the Personal Information that Pollux Personal Trainer collects from customers, the website and other online visitors (“user”), as well as information collected automatically from online visits (such as data collected through cookies). For the purposes of this Privacy Policy, “Business Partner” means any subcontractor, supplier or other entity with whom Pollux Personal Trainer has an ongoing business relationship for the provision of products, services or information. “Personal Information” means any information that could directly or indirectly identify you, such as your name, telephone number, email address, Internet Protocol (“IP”) address and position.
Information collected by Pollux Personal Trainer
You may be asked to provide Personal Information when:
• uses the Pollux Personal Trainer website or services and products;
• requests quotes, services, support, downloads, tests, training or information;
• place orders for products or services or register for events or webinars;
• create and manage an account;
• requires a credit card or a loan;
• participate in surveys, sweepstakes or other promotional activities online or anywhere else;
• subscribe to newsletters, programs, promotional and marketing emails or other materials;
• interacts on social networks;
• contact Pollux Personal Trainer.
The categories of Personal Information collected by Pollux Personal Trainer may include your name, e-mail address, home address, telephone numbers, user ID and password.
They may also include job information such as position and other business or company information. Demographic information, such as age, gender, interests and preferences of the user, may also be collected. The forms the user chooses to complete indicate whether the requested information is mandatory or voluntary.
In order to offer a more consistent and personalized experience in user interactions with Pollux Personal Trainer, information collected from one source may be merged with information obtained by Pollux Personal Trainer through other sources. This may include information that identifies you on various devices used to access the Pollux Personal Trainer website. The information collected may also be integrated with information obtained from other parties, including Pollux Personal Trainer business partners and other third parties to create personalized profiles about the user. Examples of how such information can be used include using the data to help Pollux Personal Trainer improve the user experience through the website, in order to present customized options based on user preferences and for targeted advertising purposes, as explained. right away. For more information on the use of cookies and other similar tracking technologies, including how to opt out of targeted advertising, please contact Pollux Personal Trainer at pollux.santos@gmail.com. Some Pollux Personal Trainer services may be co-branded and offered in conjunction with another company. If the user registers or uses these services, both Pollux Personal Trainer and the other company can receive the information collected together with the co-branding services; such information may be used in accordance with the privacy information and other agreements with the user.
Information Collected Automatically
Pollux Personal Trainer may automatically collect behavior and usage information relating to your visits to our website, including pages viewed, links and ads selected, search terms entered and other actions taken in relation to services and the website.
Furthermore, Pollux Personal Trainer may collect some information from the browser used to access our website, such as the user’s IP address, device identifier, location data, browser type, language , the access times, the Uniform Resource Locator (URL) of the website from which the reference to our website originated and the destination URL reached by clicking on a link on website.
Information from third parties
Pollux Personal Trainer may obtain information about you from third party sources such as public databases, business partners, joint marketing partners, social media platforms and other third parties. Examples of information Pollux Personal Trainer may receive from other sources include: page view information from certain business partners with whom Pollux Personal Trainer performs co-branding or joint offerings and credit information from credit bureaus. The information could be used to better understand the user and improve the ability to provide relevant fitness products and services to the user and therefore marketing, as well as prevent or detect any fraud.
Use of personal information
Pollux Personal Trainer may use personal information to:
• deliver products, solutions, assistance and support or carry out transactions requested by the user;
• send communications to the user, including information about product safety, transaction status (including notifications on products in the cart and order confirmations), specific fitness programs in which the user has chosen to participate, products, solutions and services available, events, promotional offers and / or surveys;
• personalize, analyze and improve products, solutions, services (including the content and advertisements on our website to identify usage trends or determine the effectiveness of our marketing campaigns), technologies, communications and relationships with you;
• better understand customers and users online, including interest-based profiling and interactions with our site;
• customize content and implement user preferences;
• apply the terms of sale, website terms and separate agreements (if applicable) to the user;
• prevent fraud and other illicit or illegal activities;
• protect the security or integrity of our website, as well as work, products
and Pollux Personal Trainer services;
• perform other functions or other purposes at the collection point in the terms described to the user or as required or permitted by law.
Legal basis for the processing
The legal basis for the collection and use of your personal information, as described in this Privacy Policy, depends on the type of personal information in question and the specific context in which it is collected. Generally, your personal information is collected and processed by Pollux Personal Trainer on the basis of one or more of the following points:
• the user’s consent, for example when Pollux Personal Trainer has obtained consent to the processing of personal data for certain activities (such as the use of cookies for online analysis and detection). The user can withdraw his consent at any time by contacting pollux.santos@gmail.com. Revoking your consent has no effect on the lawfulness of any data processing that took place before the revocation. Where applicable, Pollux Personal Trainer may request consent to processing when the user provides their personal information.
• for compliance with a contractual obligation (for example, using shipping details to make a delivery when a Pollux Personal Trainer product has been purchased or using personal data to respond to a request made by the user prior to purchase, such as providing a quote). At the time of data collection, the user is informed of the mandatory nature of the personal information and of the possible consequences if it is not provided.
• in accordance with the legal obligations of Pollux Personal Trainer, in cases where other regulations require the processing of your personal information (for example, tax and anti-money laundering laws, health and safety laws) or in cases where the user’s personal information is used by Pollux Personal Trainer to protect the vital interests of the user or other persons.
• the legitimate interests of Pollux Personal Trainer (and its co-branding and business partners), including the provision of this website and / or relevant products and services and / or the performance of profiling and marketing activities, provided that the legitimate interests of Pollux Personal Trainer do not cause damage or prejudice to the rights and freedoms of the user.
If you have any questions or would like more information on the legal basis for collecting your personal information, please contact Pollux Personal Trainer at pollux.santos@gmail.com
Data retention
Pollux Personal Trainer retains personal information as needed and in relation to the purposes described in this Privacy Policy, as long as the user’s profile and account is active and in compliance with Pollux Personal Trainer’s retention policies and legislation applicable.
International transfers
Pollux Personal Trainer may transfer your personal information to other companies with which it co-branded and / or its business partners, if required by the purposes described in this Privacy Policy. This may involve the transfer of personal information to countries other than the user’s country or region, even outside the European economic area (if the user belongs to that region), which may have a level of protection of the data different from the user’s country. Pollux Personal Trainer undertakes to take all organizational and technical measures to protect the personal information transferred.
Sharing of personal information
Pollux Personal Trainer may share your personal information with subsidiaries and business partners for the purposes described in this Privacy Policy, including (without limitation) performing transactions requested by you or making Pollux Personal Trainer’s work more responsive to the needs of the user. Your personal information will only be shared with subsidiaries and business partners who agree to protect it and use it only for the purposes specified by Pollux Personal Trainer.
In addition, Pollux Personal Trainer may share your personal information with participants in Pollux Personal Trainer’s sales and marketing chains, including (but not limited to) retailers, resellers, distributors, integrators, order managers and certain sales agents and channel partners, for purposes limited to the sale, marketing or support of Pollux Personal Trainer fitness and apparel products and services.
Personal information may be disclosed for other purposes, but always with the user’s consent.
Pollux Personal Trainer may also disclose your personal information to help comply with the law, prevent fraud or other legal action; as required by laws and regulations; if Pollux Personal Trainer (or a part thereof) is sold or merged with another company; or if it is reasonably deemed necessary to protect Pollux Personal Trainer, its customers or the public interest. Except as described above, Pollux Personal Trainer undertakes not to disclose personal information to third parties for marketing purposes without the user’s consent.
Access to information by the user
Pollux Personal Trainer wants to help you keep personal information accurate. To view or change personal information that has been stored online in your Pollux Personal Trainer account, visit the My Account sections of the Pollux Personal Trainer.com website. To ensure account security, the user is prompted to log in with their login ID and password.
EU rights on the protection of your data
In the event that the processing of personal data is subject to EU data protection laws, you will have the following rights. These rights are not absolute and in some cases are subject to conditions as specified in applicable law
• Access: the user has the right to request information on the methods of processing personal data and to obtain a copy of the aforementioned information
• Rectification: the user has the right to request the rectification of inaccurate personal information
and the completion of any incomplete personal information
• Objection: the user has the right to object to the processing of personal data, based on the legitimate interests of Pollux Personal Trainer (as described above)
• Deletion: the user has the right to request the deletion of personal information (subject to certain conditions)
• Automated decisions: the user has the right not to make a personal decision based solely on automated processing, if such a decision produces legal or similar consequences for the user.
• Restriction: the user has the right to request the restriction of the processing of personal information, so that Pollux Personal Trainer can no longer process such information until the restriction is lifted.
• Portability: You have the right to receive the personal information provided to Pollux Personal Trainer, in a structured way, in a commonly used and machine-readable format, as well as to transmit this information to another organization in certain circumstances.
In addition to the above, you have the right to lodge a complaint with a supervisory authority if you believe that Pollux Personal Trainer’s processing of your personal information violates applicable data protection laws.
If you have any questions about the type of personal information in Pollux Personal Trainer’s possession or to request the deletion or correction of personal information in our possession or to exercise any rights relating to personal data, please send a written request to pollux.santos@gmail .com. While committing to comply with your request, Pollux Personal Trainer reserves the right to refuse such access requests or to impose restrictions or requirements on such requests, if required or permitted by applicable law.
Select your communication preferences, opt out of marketing explicitly and create personalized profiles
The user can send an e-mail pollux.santos@gmail.com to refuse the consent to the creation of personalized profiles by Pollux Personal Trainer. Any marketing activity by Pollux Personal Trainer or third parties on behalf of Pollux Personal Trainer, is conducted in accordance with applicable law, including (where applicable) the methods that allow you to express your preferences (including the possibility of being removed from our advertising and marketing lists above). Allow up to 10 business days for preferences sent by email to take effect. Since some promotions are developed in advance, for example direct mail catalogs, the user may receive marketing communications even after sending the request on preferences. Despite the refusal to receive marketing communications, the user can still be contacted by Pollux Personal Trainer in relation to requested transactions and / or matters relating to assistance.
Protection of your personal information
Pollux Personal Trainer takes all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. These measures include:
• the use of encryption when collecting or transferring sensitive information, such as credit card details;
• the provision of technical and organizational measures designed to ensure the integrity, availability and resilience of processing systems and services;
• limited physical access to Pollux Personal Trainer premises;
• limited access to user information;
• ensure that Pollux Personal Trainer, as well as its business partners, have adequate security measures in place to protect personal information;
• where required by law, destroying or removing identification of personal information.
It is advisable to maintain the confidentiality of the passwords used and to be careful to avoid “phishing” attempts, ie receiving e-mails that appear to come from Pollux Personal Trainer and in which you are asked to provide personal information.
Pollux Personal Trainer does not request user ID and password via email.
Collection and use of children’s personal information
Pollux Personal Trainer cares about children’s privacy and does not knowingly collect personal information from children through its website.
Users deemed to be children under local law are requested not to submit any personal information through the Pollux Personal Trainer website without the explicit consent and participation of a parent or guardian.
Cookies and similar technologies
Use of cookies by Pollux Personal Trainer and business partners
The polluxpersonaltrainer.com website uses Pollux Personal Trainer and third party “cookies” to allow you to access the services and personalize your online experience. These technologies and the information collected can be used to track user activity across multiple devices. Where appropriate, Pollux Personal Trainer uses cookies to store preferences and other information on the user’s computer, in order to save time by eliminating the need to repeatedly enter the same information.
A cookie is a text file that is placed on your computer’s hard drive. Depending on the selected settings, the user’s browser adds the text to the device in the form of a small file. Many browsers are set to accept cookies by default. The user has the possibility to accept or reject cookies, according to his preferences. The help section of the web browser, probably located on the toolbar, generally indicates how to prevent the browser from accepting new cookies, how to receive notifications from the browser when a new cookie is received or how to disable all cookies.
Cookies allow you to take advantage of some essential features of Pollux Personal Trainer, including the ability to save a shopping cart and remember the items in the cart between visits. By refusing cookies, the user may not be able to access or use other interactive features of the Pollux Personal Trainer website and services that depend on cookies.
Targeted advertising by Pollux Personal Trainer and third parties
Pollux Personal Trainer works with personalization and advertising business partners to use cookies and Internet browsing in order to display personalized content and relevant advertising to the user during mobile application views. For example, if you view a product on the Pollux Personal Trainer website, you can see similar product offerings on other websites you visit. The cookies used by these business partners also make it possible to evaluate the performance of advertising campaigns and to identify the pages visited, the links and the selected ads, as well as other actions taken on these web pages and the site of origin that led to the web page of Pollux Personal Trainer. These cookies can be effective regardless of whether the user is on the Pollux Personal Trainer site or on others. By explicitly refusing to receive targeted advertising, the data associated with these cookies will not be used.
Targeted marketing via email from Pollux Personal Trainer
Some marketing materials, including marketing emails, may be customized based on your visits to polluxpersonaltrainer.com, your browsing, and your purchase history. The information collected could be used to personalize and adapt future marketing email messages.
Pollux Personal Trainer’s use of web beacons, pixel tags and tracking technology
Pollux Personal Trainer may use web beacons on its website, in e-mail messages and in advertisements. Similarly, third parties whose content or ads appear on polluxpersonaltrainer.com or, whose emails are sent to Pollux Personal Trainer users, may also place web beacons in their advertisements or emails to measure effectiveness. of content, advertising or e-mail messages.
A web beacon is an electronic image that can be used to recognize a cookie on the user’s computer when viewing a web page or e-mail message. Web beacons help Pollux Personal Trainer measure the effectiveness of the site and advertising in various ways. For example, web beacons can count the number of people who visit our website from a particular advertisement or make a purchase from our website after viewing a particular advertisement, they can also tell when a web page is viewed and provide a description of the page where the web beacon is located. Web beacons can also measure the effectiveness of email campaigns by counting the number of individuals who open or react to an email, determine when a message is opened, and determine how many times an email is forwarded. Under local laws, Pollux Personal Trainer may combine information collected through Web beacons with other personal information collected from you.
Pollux Personal Trainer may allow some business partners to compile individual or aggregate statistics from the use of Web beacons on the polluxpersonaltrainer.com site, to determine the effectiveness of online marketing and to develop statistics that allow understanding how often a message is advertising results in a purchase or other action on the advertiser’s site. Information aggregation may include demographic and usage information. No personal information is shared with business partners for this research. You can make some Web beacons unusable by rejecting cookies in your web browser, as described in the Use of cookies by Pollux Personal Trainer and business partners section above. When the user visits the website or views Pollux Personal Trainer email messages, pixel tags (also called “clear” gifs), tracking links and / or similar technologies may be used to annotate some of the pages visited by the user on the Pollux Personal Trainer website. Pixel tags could also be used to determine which types of email messages are supported by the user’s browser. Pollux Personal Trainer may use the information collected through Web beacons, pixel tags, tracking links and similar technologies in combination with the user’s personal information, to personalize the browsing experience on the polluxpersonaltrainer.com site, as well as provide more useful and relevant advertisements.
E-commerce shipments
Pollux Personal Trainer undertakes to deliver the products and items (including fitness products and / or t-shirts and fitness gear) ordered by the user without undue delay and at the latest within 15 days from the date of acceptance of the order which will take place no later than more than 7 days from the sending of the order request by the user. The e-commerce legislation also regulates the delivery of goods to the user by Pollux Personal Trainer. In the event of non-fulfillment, the user must invite Pollux Personal Trainer to make the delivery within an additional period appropriate to the circumstances. If this term also runs without delivery, the user can terminate the contract, without prejudice to the right to compensation for damages. The delivery of the goods is carried out with the transfer of “material availability” or in any case from the moment of actual delivery of the goods to the user. From that moment, the risks inherent in the loss or damage of the goods are transferred to the user. Therefore, in the event of loss or damage to the goods, Pollux Personal Trainer will bear the damage caused to the user by non-delivery, even if the non-delivery is attributable to the carrier or forwarder. Failure or delay in delivery of goods purchased online by the consumer integrates an unfair commercial practice and exposes the company to the risk of serious sanctions by the AGCM.
The user will be obliged to pay by bank transfer to the coordinates indicated for this purpose or by PayPal credit within the mandatory term of 5 days from the moment of acceptance of the order by Pollux Personal Trainer. It is the discretion of Pollux Personal Trainer to suspend the shipment until the user has actually credited the amount due for the order. Pollux Personal Trainer is exempt from any liability caused and attributable to inefficiencies encountered by the user on the bank and / or online payment line.
The user is entitled to the possibility of returning products and t-shirts purchased within 8 days of actual delivery, pursuant to and for the purposes of Legislative Decree no. 206/2005, so-called Consumer Code.
Social media functions
The Pollux Personal Trainer website includes social media features. These features may collect the user’s IP address from the page they visited on the Pollux Personal Trainer website and set a cookie to enable the feature to function properly. Social media features are hosted by a third party or directly on the Pollux Personal Trainer website. Your interactions with these features are governed by the privacy policy of the provider company.
Changes to this Privacy Policy
This Privacy Policy is occasionally updated by Pollux Personal Trainer. If there are any changes to this Privacy Policy or to any material relating to the use of personal information, Pollux Personal Trainer revises this Privacy Policy to reflect those changes, including the effective date at the end of this section. We recommend that you periodically review this Privacy Policy to be informed of the ways in which Pollux Personal Trainer uses and protects your personal information.
Contact Pollux Personal Trainer
If you wish to contact Pollux Personal Trainer regarding privacy issues, write an e-mail to pollux.santos@gmail.com or write to the following address: Pollux Personal Trainer Via Lago Isoletta, 8 – 65129 Pescara.